Terms of Service

Inreach is provided by Inreach Labs, based in Brussels, Belgium. In these Terms, "Inreach" means our website, application, APIs, and related services. "You" means the individual or organization using Inreach.

Inreach helps GTM teams create AI agents that scan public conversations on supported platforms such as X and LinkedIn, surface opportunities, and draft suggested replies. Replies require human review and approval before posting.

We may update features, limits, and supported platforms over time. We will use reasonable efforts to avoid materially reducing core functionality for paid customers during an active subscription term without notice.

You must provide accurate account information and keep credentials secure. You are responsible for activity under your account and workspace.

You must be at least 18 years old and authorized to accept these Terms on behalf of your organization, if applicable.

You agree not to use Inreach to:

• Send spam, bulk unsolicited messages, or automated engagement without human approval
• Violate platform rules for X, LinkedIn, or other integrated services
• Scrape, resell, or redistribute data obtained through Inreach except as permitted by your plan
• Reverse engineer, probe, or interfere with the service or its security controls
• Upload unlawful, infringing, or harmful content
• Misrepresent your identity or impersonate others when engaging through connected accounts

If you connect social accounts, you authorize Inreach to access those accounts as needed to monitor public conversations and publish replies you explicitly approve.

Your use of third-party platforms remains subject to their terms. Inreach is not responsible for actions taken by those platforms, including account restrictions or enforcement decisions.

Inreach uses automated systems to classify conversations, score relevance, and draft suggested replies. Output may be inaccurate or incomplete.

You are responsible for reviewing AI-generated content before use. Inreach does not guarantee that any opportunity, reply, or recommendation will produce a particular business outcome.

Paid plans, usage limits, and billing intervals are described on our pricing page. Subscriptions renew automatically unless canceled before the renewal date.

Fees are non-refundable except where required by law or explicitly stated otherwise. We may change prices for future billing periods with reasonable notice.

Our Privacy Policy explains how we collect and process personal data. By using Inreach, you also agree to the Privacy Policy.

If you submit website URLs, workspace content, or other business information, you represent that you have the rights needed for Inreach to process that information to provide the service.

Inreach and its licensors retain all rights in the service, software, branding, and documentation. We grant you a limited, non-exclusive, non-transferable license to use the service during your subscription or free access period, subject to these Terms.

You retain ownership of content you submit. You grant Inreach a license to host, process, and display that content solely to operate and improve the service.

We implement administrative, technical, and organizational measures designed to protect customer data. No online service can guarantee absolute security.

You must promptly notify us at the contact address below if you become aware of unauthorized access to your account.

You may stop using Inreach at any time. We may suspend or terminate access if you materially breach these Terms, create legal or platform risk, or fail to pay applicable fees.

Upon termination, your right to use the service ends. We may retain certain records as required by law or legitimate business needs, as described in our Privacy Policy.

The service is provided "as is" and "as available" to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Inreach does not guarantee uninterrupted availability, error-free operation, or that every surfaced conversation will be relevant, timely, or actionable.

To the maximum extent permitted by law, Inreach Labs will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

Our total liability for claims arising out of or relating to the service will not exceed the amount you paid Inreach in the twelve months before the event giving rise to the claim, or USD 100 if you use the Watch plan.

These Terms are governed by the laws of Belgium, without regard to conflict-of-law rules. Courts in Brussels shall have exclusive jurisdiction, unless mandatory consumer protection law requires otherwise.

We may update these Terms from time to time. If changes are material, we will provide notice by posting the updated Terms and updating the effective date.

Questions about these Terms may be sent to [email protected].